CANP - La Casa nel ParcoChatbots and Voice Assistants for Healthcare
The “La Casa nel Parco” project is part of the “E-health, Bioinformatics and ICT for health research” technological field of the POR-FESR call for the “Health and Wellbeing” Technological Platform of the Piedmont Region and in the field of application “home care” .
The project proposes solutions for e-health as an application of ICT technologies beyond the state of the art in the management of health processes, in telemedicine and telemonitoring, in order to support the accessibility and interoperability of information and health services, decentralization care, the rationalization of resources and the improvement of care paths.
The main focus of the project is home hospitalization (OAD) in the context of the near future of the two Parks of Health and Research and Innovation in Turin and Novara. The opportunity to develop cutting-edge technologies for two future large high-intensity hospitals makes it possible to rethink the OAD model right from the hospital design phase, to intervene by improving clinical processes and paths and to contextualize the service in the local service system.
CELI has designed and developed two conversational interfaces, namely a voice assistant and a chatbot: the first, dedicated to the OAD service of the Molinette hospital in Turin, contributes to the care and education of people during hospitalization at home, and was implemented through an Alexa Skill for Amazon Echo Show (with voice, video and text). The interface communicates with caregivers through voice and video to assist them during their period of care, in order to facilitate their autonomy and the motivational stimulation process.
The second is a written interface (chatbot) dedicated to CRESLA patients of the Novara Hospital. This second dialogic agent helps ALS patients to monitor the progress of their diet and to promptly communicate with the specialist any changes in their food consumption.
Both agents are currently undergoing clinical trials at the two hospitals. Scientific experimentation will make it possible to rigorously verify the effectiveness of the tools, their usability and the relationship between patients and new technologies.