Semantic Technology, Artificial Intelligence, Natural Language
Convert non-structured data into valuable information
from all touchpoints, from all useful interacts.
Customer Experience Management
Sentiment Analysis and open questions classification to define customers' satisfaction and dissatisfaction drivers.
Automatic classification for over twenty thousand monthly customer feedbacks for five different languages/markets.
Linguistic resources development for Text-to-Speech technologies.
Intelligent semantic search has been developed to reduce the editorial staff's work.
Intelligent search engine development to improve citizen's self-service.
Combined approach to Customer Voice via open feedbacks classification for Customer Experience enhancement.
Cutting-edge solutions for Digital School via our spin-off Cross Library and CBook web app.
Improved access to information thanks to CELI's intelligent semantic engine.