Sentiment Analysis and open questions classification to define customers' satisfaction and dissatisfaction drivers.
Semantic Technology, Artificial Intelligence, Natural Language
Convert non-structured data into valuable information
from all touchpoints, from all useful interacts.
Customer Experience Management
Automatic classification for over twenty thousand monthly customer feedbacks for five different languages/markets.
Linguistic resources development for Text-to-Speech technologies.
Intelligent semantic search has been developed to reduce the editorial staff's work.
Intelligent search engine development to improve citizen's self-service.
Combined approach to Customer Voice via open feedbacks classification for Customer Experience enhancement.
Cutting-edge solutions for Digital School via our spin-off Cross Library and CBook web app.
Improved access to information thanks to CELI's intelligent semantic engine.