For over twenty years we have been offering solutions in Data Science and Natural Language Processing, two cornerstones of Artificial Intelligence, to companies doing innovation. Today CELI is the Lang-Tech & AI Center of H-Farm Innovation.
Customer Experience Management
Sentiment Analysis and open questions classification to define customers’ satisfaction and dissatisfaction drivers.
Automatic classification for over twenty thousand monthly customer feedbacks for five different languages/markets.
Linguistic resources development for Text-to-Speech technologies.
Intelligent semantic search has been developed to reduce the editorial staff’s work.
Intelligent search engine development to improve citizen’s self-service.
Combined approach to Customer Voice via open feedbacks classification for Customer Experience enhancement.
Cutting-edge solutions for Digital School via our spin-off Cross Library and CBook web app.
Improved access to information thanks to CELI’s intelligent semantic engine.
from language to data • from data to meaning
from meaning to knowledge • from knowledge to roi